FAQ

Our personalized face creams are not just a product, but a result of the expertise of our team of expert cosmetologists. They use a proprietary algorithm to develop the formulas, which are then refined based on your responses to ensure they deliver your selected benefits.

What sets us apart is our commitment to offering tailor-made solutions for every skin type. We combine reliable ingredients with expert advice to deliver personalized skincare and real results, making us different from other skincare brands.

At TUƏLAB, we celebrate the uniqueness of every individual by creating personalized skincare products. Our use of safe ingredients and expert recommendations is a testament to our commitment to catering to your skin's specific needs. We promote self-acceptance and self-care, transforming skincare into a ritual of wellness and self-esteem. Our goal is to foster inclusive cosmetics, breaking stereotypes and barriers, and making everyone feel valued and included.

No, all our skincare products are silicone-free.

Yes, all our ingredients are cruelty-free, and we do not use animal-derived substances, fully adhering to European cruelty-free regulations.

Our products are dermatologically tested on sensitive skin and for nickel. They do not contain colorants. All specifications, including warnings, are listed on the product sheet.

You can find pricing details in the product descriptions on our website.

Rest assured, TUƏ LAB products should be used within six months of formulation. Once opened, we recommend using them within six months. You can check the PAO (Period After Opening) symbol, which indicates the product's shelf life after opening. This symbol, shaped like an open jar, is displayed on the box and the product packaging, ensuring you know exactly when to use the product.

No, every formula is custom-made, and samples are not available.

All our products are created in our laboratory in Florence and are 100% Made in Italy.

Contact us at info@tuelab.com for any ingredient-related questions. We'll respond as soon as possible.

The ingredient lists of Tuə Lab products are updated regularly. We recommend referring to the information provided on the product label. Before purchasing, we also suggest checking the ingredient list, especially in case of allergies.

Log in to your profile and click "Reorder" to purchase again.

We accept payments via Credit Card and PayPal.

Yes, we can print special characters on bottles. If our team encounters any issues, we will contact you via email.

Contact us within 24 hours at info@tuelab.com to cancel an order. Orders already in production or set for recurring delivery must be kept.

No problem! You can reach us at info@tuelab.com. Questions about age, gender, skin type, characteristics, and needs are essential to create the ideal formula for your face cream. This information helps us identify the perfect active ingredients for your personalized cream, whether for yourself or as a gift, along with the most suitable beauty routine.

Our experts take 4-8 business days to create the products before they are handed over to the courier. For more information, visit the Shipping page.

You will receive a tracking code via email to monitor your shipment. You can also view it in your profile's "Orders" section.

Go to Settings, click "Profile," and select "Change Password"

Go to Settings, click "Profile," make the necessary changes, and save.

Log in to your profile and click "Orders" to see your previous purchases.